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How do I Activate my child's account?

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50 comments

  • Avatar
    Mike Inich

    Count me as another that is having issues setting up an account.  You either get no confirmation email or bombarded with dozens, anywhere from 1-10hrs later...  A place on the website to setup accounts would fix a lot of issues!

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    Elizabeth Storey

    We got a confirmation and somehow got signed in once, but now it doesn't accept our user name or password. Very frustrating :(

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    Angela long

    We are having the same problem as everyone else. Thinking of returning the gift. So frustrating. Has anyone resolved this issue yet?

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    Mike Inich

    Sent an email to their support email, they were quick to respond and fast to fix the issue!

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    Jared Robinson

    Mine finally got working the other day without emailing support. 

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    Doug Schwartz

    System not advancing past the verification.  My son has gone from stoked to bummed because he can't save his creations.  You guys should already have had this fixed.  I tried from several different devices and none have worked.

  • Avatar
    Benjamin Ryan (Edited )

    Hung up on step 5 and in limbo.  I can't find the player profile section.  It says guest at the top and I only have options to register new or login.  I've accepted the invite on my email, but can't continue registration in app.  The user name is now shown as taken, and when I do a recover password it tells me the email isn't in the database.

    I saw the replies here and felt a followup was due.  The process wasn't quick, it took the helpdesk guys a couple days to get back to me.  After some back and forth (and some really long delays on my part), they were able to get me setup.  Props to the support guys.  Thanks!

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    Fiona scoville

    Very disappointed!!! I can apparently get verified to be on your customer service but my son cannot get verified to use your website. What can possibly be the delay? We now have a very disappointed 9 year old on his birthday. What can we do to get a verification code?

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    Brian Kitchens

    Same issue here.  Multiple email addresses, checked junk email but no verification email was ever sent.  Disappointing that Bloxel has not addressed this here.  I emailed their customer service.

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    Joey Mejias

    Activation is broken. Have attempted signing up via three different email addresses.

    Given an account is created and an activation code has not been received.

    When creating a new account because the email system for this product is terrible and a new parent email has been entered

    Then if the first account created finally receives its email, it is not possible to activate the first account.

    Note: this continues in a repetitive loop since the email system for sign up is so bad.

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    Amy Tallent

    Christmas morning 2017 and we are experiencing the same issue.  Does anyone have any advice from 2016 to help us get our verification email?

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    Michael Reno

    Super disappointing. A whole year and they still have a known issue with sending out the confirmation emails. I'm back and forth with the help desk, but the account is still not registered. Apparently, eventually, a manual registration will work. So, step one is contacting support.

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    Alissa Reynolds

    We never received our verification emails last Christmas (2016), and were never able to use our 2 sets. I can't believe they are still selling these!

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    Julie Siler

    Well this is delightful... clearly we're all in the same boat.  Never received verification email.  Sent the first email to customer support.

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    Michael Reno

    I've left one-star feedback on amazon. Perhaps if enough of us do that, that will motivate them to do something about this.

  • Avatar
    Julie Siler

    This was the response I got:

    We had fixed the issue but there is a different issue happening now where the parental verification email is not being sent. Users can create games and assets that will be saved on their device and will sync up with their account once it is created. We should have this fixed soon but again users can create and not worry about losing their work as it will be synced up when an account is created.

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    Joey Mejias

    So, if it's fixed and it's broken then it is still broken. So we paid x dollars for a broken thing.

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    Marcus Rios

    This registration has and still is nothing but a disaster WORST gift ever

  • Avatar
    Stephen Handley

    After attempting to register two children, I'm assuming each child/account needs to have a separate email address? After registering my second child, my first child's account now seems to have disappeared or is inaccessible. 

  • Avatar
    Matthew E Eilers

    We received the activation email, but when we click the link we go to a bloxels web page that said oh something went wrong

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