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How do I Activate my child's account?

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  • Avatar
    Mark Milley

    Robin,

    Thanks for responding on Christmas. However, I don't think the problem is our inability to follow on-screen instructions.

    There is a software glitch here. The "next" button is disabled, even though the name and icon selection have green checkmark next to them. It sounds like others are having problems in subsequent steps. I'd strongly recommend developers get involved at this point, and an official apology be issued.

    In my case, we are using a kindle fire tablet from 2015. 

    Frustrated,

    -M

     

  • Avatar
    Courtney Jones

    trying to register and none of the avatars are showing up so I can't register

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    Chris Whiteman

    I've verified 5 or 6 times with different aliases, but the app is will not proceed to the "unlock code" screen as shown above. Help would be appreciated.

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    Mellisa Lewis

    I cannot get my child's account to verify either. So frustrating on Christmas morning....

  • Avatar
    Kristin

    Merry Christmas all! We are unable to register too. The avatars aren't displaying so the Next button isn't activating.

  • Avatar
    Joey paganelli

    The "next" button is not active for us either. Very frustrating.

  • Avatar
    Paula McLoughlin

    I've had same issues as everyone else has described. Took forever to get an email, finally got to the point where I could put the activation code in but it won't let me click the "unlock" button. Very frustrating! This whole idea is so great, but it seems there are quite a few glitches that need to be addressed. Hoping that happens!

  • Avatar
    Mindy Zeigler

    I have also verified 3 different times with different usernames but the app does not proceed either!  This is very frustrating for Christmas morning when my son is really excited to play.  What do we need to do to continue registering?  

  • Avatar
    Phil Cooper

    I am having the same problem as the other parents here - I am not getting a confirmation email.  I am sad we are all having the same problem, but I must admit I am relieved that I am not the only one!

  • Avatar
    Jared Robinson

    Is there a way to create an account outside of the app? We tried it on 3 different iOS devices.

  • Avatar
    Kristin Clifton

    I received the confirmation email, but it "failed" to confirm.  Now I can't resend or find where I can continue activating my son's account.  Hope this is just a bug or server issue and is fixed tomorrow.  Have a sad child today :(

  • Avatar
    Gavin

    Not quite the same problem, but I see it mentioned a few times above.

    I cannot get past step 1 in the registration process, the NEXT button never lights up to be clicked on.

    The default avatar selections all remain blank (but you can still check them, to no avail).

    Playing on a Kindle Fire 2014 maybe

    Please help!! Desperately hoping this new gift will work!!

  • Avatar
    Amy Tallent

    Christmas morning 2017 and we are experiencing the same issue.  Does anyone have any advice from 2016 to help us get our verification email?

  • Avatar
    DJ

    Tried registering for my child.  I got to Step 2 portion of Registering, but hit the Next button a bunch of times.  I figured I check my email incase something was sent and I had a bunch of emails.  Once I clicked on one of the many emails, that is when I got the HELP information.  I ended up trying a few of the emails and all FAIL to Activate.  I could not find where to enter the access code either.

    For Grins, I went to try to Re-register - the User name we picked is "Already Exists"    Then tried logging on and I'm back at the beginning.....again.   Help!

  • Avatar
    Tina Venable

    I got to Step 2 portion of Registering, but hit the Next button a bunch of times.  I figured I check my email in case something was sent and I had a bunch of emails.  Once I clicked on one of the many emails, that is when I got the HELP information.  I ended up trying a few of the emails and all FAIL to Activate.  I could not find where to enter the access code either.

    For Grins, I went to try to Re-register - the User name we picked is "Already Exists"    Then tried logging on and I'm back at the beginning.....again.   Help!

    Very frustrating on Christmas!

  • Avatar
    Irad Eyal

    Here the problem I'm having. When you hit "Next" on the parent email entry page, nothing seems to happen but apparently it sends you an email every time. Now I have about a hundred emails, all with different links and they're still coming. And none of them work. You need to add a notification that an email has been sent!

    Also, where do you enter the code in the app if the links don't work? No information on that in the emails, it just says enter the code....

  • Avatar
    Jennifer Chastun

    I am so beyond frustrated and it seems that I am not the only person having this problem.  In the child registration phase I cannot get past activating my child's account.  I click on next and nothing happens.  My son really wants to create his account so that he can create and save his games and he isn't even able to play with the gift that he really wanted.  If someone could contact me I would really appreciate it.

  • Avatar
    Clovis

    I can't register my child. When we enter a username, the avatar choices are blank. When we choose one of the plain white circles, the next button doesn't work either. It's so frustrating when gifts have glitches!

  • Avatar
    Brian Belew

    I enter my email address and click next and nothing appears to happen. I checked my email, to make sure that it the confirmation email wasn't sent without some sort of notification. Nothing there, not in Spam, either. Then I close the App and start it again and I am asked to enter the passcode to complete the registration. I have no passcode. There is a note that says that the passcode was sent to parent@email.com. There is no apparent way to correct this. This is quite a mess for Christmas morning. My kids are very disappointed.

  • Avatar
    Shawna Bise (Edited )

    I created a username and entered my email several hours ago within the app, but have not yet recieved the activation code email. (I have checked all folders including spam/junk. Nothing there.) I created another account a few minutes ago and tried again. Furthermore, now when I go back in the app, it says that the email I'm looking for was sent to "parent@email.com." If someone at the Help Desk could contact me about this, I would appreciate it! Thank you in advance.

  • Avatar
    Mike Inich

    Count me as another that is having issues setting up an account.  You either get no confirmation email or bombarded with dozens, anywhere from 1-10hrs later...  A place on the website to setup accounts would fix a lot of issues!

  • Avatar
    Alissa Reynolds

    We are having the same problem as above....no avatars are displayed and "next" button isn't activated. I have tried on Samsung s7, Samsung tablet, and IPad, so definitely not a device issue.

  • Avatar
    Joey Mejias

    So, if it's fixed and it's broken then it is still broken. So we paid x dollars for a broken thing.

  • Avatar
    Julea Johnson

    We are experiencing the same issue trying to create an account.  No avatars showing, and when entering my email address for verification the interface stops working.  Please let us know when the issue is resolved.

  • Avatar
    Heterochromia Boy

    I have the same issue as all the rest on Christmas Day.  It doesn't send the email to get unlock.  I hope this is fixed soon.

  • Avatar
    Chi Le

    Set up account since Christmas.  Still have not received email confirmation.  Very infuriating.  Please respond.

  • Avatar
    Jared Robinson

    Same issue here. then I apparently got like 41 emails and all of them say 'Verification Failed'

    also, the username he's wanted has now been burned 3 times.

  • Avatar
    Michael Reno

    Super disappointing. A whole year and they still have a known issue with sending out the confirmation emails. I'm back and forth with the help desk, but the account is still not registered. Apparently, eventually, a manual registration will work. So, step one is contacting support.

  • Avatar
    Amanda Brink

    So frustrating! My son has been waiting all day for his account to be active and we are still experiencing all of the above issues despite the company posting to Twitter 7 hours ago that the issue was resolved!

  • Avatar
    Eric Konieczny

    I never received the activation e-mail. I have checked my junk folder. I tried having it resent several times, and I still have not received it. Any information on how to resolve this is appreciated.

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